Please take a moment to read this Singing Tree Rope Runner Inspection Notice, issued 06/16/2016.
This notice reminds you to inspect your device, specifically the spring set screw, according to the directions in the user's manual. It also outlines some simple steps to take if there is an issue with your spring set screw.
After reading, please watch this helpful video about how to inspect and adjust the spring set screw.
The Rope Runner user's manual, as well as the inspection notice, are available at www.treestuff.com/manuals.
DMM Compact Swivel Units PRODUCT RECALL / HAZARD NOTICE
Stop using any of the above items immediately, remove from service and quarantine.