FREE DELIVERY Australia wide, just order $200+ online. Click for details.

Ordering

Order Online by navigating to the products you'd like, then click the "Add to Cart" button, then click the "Checkout" button. Once there, you will enter all your contact and delivery information,  the finalise the order by making payment.

Online orders over $200 ship free within Australia  Shipping costs for orders under $200 or International orders will be shown at checkout before finalizing the order.

Online Orders: At checkout, you can pay with Visa, Mastercard, Amex, PayPal, AfterPay & ZipPay.

You can purchase in person direct from our warehouse located at Factory 4, 34 Graham Daff Boulevard, Braeside, Victoria.

It is a warehouse in an industrial estate, not a fancy high street store!

We are here Monday to Friday 9:00am to 5:00pm.  

You can pay with Eftpos, Credit Card or Cash.  

Shipping

Orders that are placed online and over $200AUD qualify for FREE* Regular Delivery within Australia.

*Excludes Express Delivery and some bulky, oversize or heavy items and International Delivery.  

Place your online order by 1pm AEST and we will bust our butts to fulfil your order the same day. After 1pm, it will ship the next day.

Some products like spliced or sewn ropes are made to order and can take an extra day or so depending on current demand.

From time to time some items may be in hot demand or short supply and could sell out or oversell.  Should any item you order be temporarily sold out or need to be ordered in for you, we will make contact as soon as practical and inform you of the estimated wait time, offer you the option of waiting for the backordered item, opting for an alternate suitable item, or a receiving a refund.

We will email you a Fulfilment Notification as soon as it is shipped with tracking details, so check your emails for that.

We use Australia Post for most orders.

We may alternately use CouriersPlease, DHL, Fastway, Startrack, TNT Express or others if determined best suited due to size/weight, location, speed or costs.

All gear orders ship direct from our warehouse in Melbourne Australia. The only exception are our Treegear T-shirts, they are print-on-demand and ship direct from the printer in the USA. Allow approx 2 weeks for these. 

Regular Shipping within Australia: From the time of shipping delivery times to VIC, SA, ACT, NSW & TAS will usually be from 1-3 business days for most metro locations. Regional or Rural delivery may take longer.  

From the time of shipping delivery times to WA, QLD & NT will usually be from 3-5 business days to for most metro locations. Regional or Rural delivery may take longer. 

Express Shipping within Australia: From the time of shipping delivery times within Australia will usually be Next Business Day to most major cities and if you are within the Australia Post Express Network.  Rural delivery and those outside the Australia Post Express Network may take longer. 

When we shipped your order you would have been sent an email with the subject line: Your Treegear order #XXXXX has shipped! Track it live.

In that email is a link that takes you straight to our Track Your Order page.  If you come via that link, the 2 fields required - your order number and email will be prefilled.

Otherwise, click this link: Track Your Order  You can also navigate to the page via the header menu and click Track Your Order.  Enter your order number from your confirmation email, and the email address you placed the order under. 

Returns

You may return most new, unused items within 7 days of delivery for a full exchange, store credit or refund.

Given the nature of Personal Protective Equipment and Life-Support Safety Equipment, we can not accept returns for "change of mind" on products that have been used, tried or tested.

All returns must include all original packaging and tags.

Send your returns to: 
TREEGEAR RETURNS  4/34 Graham Daff Blvd, BRAESIDE VIC 3195. 

Include a copy of your invoice with any return so we can identify it.

We'll cover the return shipping costs if the return is a result of our error.

We will notify you once received and accepted.

Refunds

Once your return is received, we will notify you and discuss your options to exchange, or take store credit, or receive a refund.

If it is a refund, please allow us up to 3 days to process it. All refunds can only be made back to the same method of payment the order was originally paid by.

Actual time taken to receive the refund at your end will vary depending on the payment method originally used.

If you or we decide to cancel an order, we will notify you and discuss your options to take store credit, or receive a refund.

If it is a refund, please allow us up to 3 days to process it. All refunds can only be made back to the same method of payment the order was originally paid by.

Actual time taken to receive the refund at your end will vary depending on the payment method originally used.

Subscribe